Keeping Studio Web Designer THIS Workspace, The Echo, 18 Albert Rd, Bournemouth BH1 1BZ

Name: Kathryn Strachan
Rating: 1
Review: I’m utterly dismayed by the poor results of our website and the damage it’s done to our company.We went to Keeping as I trusted Tom. I thought we’d be in good hands and that we’d get an error-free website.After paying more than £20k, I can tell you that’s not the case.Our website (which is a pretty simple site by all accounts) is riddled with design and build errors. Everything from the main CTA on the home page not working to broken links, unformatted design, etc. We had an independent audit done and it revealed over 84 problems — most of which are urgent — and advised us we needed a new site (it was that bad).To make matters worse, we discovered yesterday that the contact form wasn’t set up correctly which meant that none of the leads that came through in the last 3 months actually reached us. They had been sitting in the backend of the site rather than going through to an email address as it hadn’t been formatted correctly. In this, we had 11 really high quality leads from brands we would have loved to work with which even as a conservative guess would have been £30-50k worth of work. Opportunities that should have been ours that we missed out on because the site wasn’t professionally done.We’ve had three websites over the course of our history and never had we had to log into the back end of the site to access enquiries.When approached with these issues, Keeping has taken no responsibility and pointed the finger at us and tried to charge us extra to fix the problems.Ultimately the decision to work with Keeping has massively hurt our business and broken my trust (and former friendship with Tom). I used to refer work his way but after these experiences am writing to warn others to stay away and avoid the pain/damage it’s caused us.
Date: 10 months ago